Terms & Conditions.

BioMax is operated by [legal entity name], a company registered in IFZA (Dubai) under trade licence [number], with its registered address at [address] (“BioMax”, “we”, “us”). You can contact us at care@biomax.ae.

BioMax is an online platform that connects you with physicians licensed by the Dubai Health Authority (DHA) at our partner clinic, [partner clinic name], and with a licensed pharmacy, [pharmacy name], which prepares and dispenses prescribed medicines.

BioMax does not itself practise medicine. Medical decisions, including whether to prescribe, are made solely by the consulting physician.

To use BioMax you must:

• be 18 or over
• live in the United Arab Emirates and have a UAE delivery address
• give accurate, complete and up-to-date information about yourself and your health
• use the service only for yourself, not on behalf of anyone else

Our services are not suitable during pregnancy or breastfeeding, or if you are being treated for cancer.

You are responsible for keeping your login details secure and for activity on your account. Tell us straight away at care@biomax.ae if you think someone else has accessed it.

We may suspend or close an account that is used in breach of these terms, or where we reasonably suspect fraud or misuse.

The online assessment helps match you with protocols to discuss with a physician. Its results are not a diagnosis, recommendation or prescription.

The consultation is a video or phone call with a DHA-licensed physician and is free of charge. The physician may ask further questions, request tests or records, or decline to prescribe. You agree to answer their questions honestly.

Consultations are not for emergencies. If you need urgent help, call 998 or go to your nearest emergency department.

A medicine can only be supplied if a physician prescribes it. The physician may change the products, dose, format or plan length you discussed. An order is only accepted once you have paid for the plan your physician has confirmed. Our Prescription Policy forms part of these terms.

Prices are shown in UAE dirhams (AED) and include VAT where it applies. You are not charged before your consultation. After it, we send a secure link to pay for the confirmed plan. Payments are processed by [payment provider]; we do not store your full card details.

• Starter month: one month, paid upfront at full price.
• Full protocol: three months, paid upfront, with a 10% saving.
• Subscribe & save: billed monthly with a 15% saving. It starts with a full three-month protocol and then continues monthly.

For GLP-1 medicines, the medicine is charged at the regulated pharmacy price and savings apply to the BioMax programme fee only.

We deliver within the UAE only. Delivery times are estimates. Some medicines must be kept at a controlled temperature, so someone must be available to receive the delivery, and you must store items as described on the pharmacy label.

You can cancel an order without charge before it has been dispensed by the pharmacy.

• Subscribe & save: cancel anytime after your first protocol (the first three months), from your account. Cancellation stops future orders and payments.
• Starter month and Full protocol: paid upfront and non-refundable once dispensed, except where an item is faulty, damaged or incorrect. [Counsel to confirm.]

You can pause Subscribe & save at any time after your first protocol, for as long as you like, from your account. Nothing is shipped or charged while your subscription is paused, and your saving still applies when you resume. If your pause runs past your physician review date or your prescription has expired, you will need a short check-in with your physician before your next delivery. [Counsel to confirm.]

For safety reasons, prescription medicines cannot be returned or exchanged once dispensed, except where the item is faulty, damaged in transit or incorrect. Tell us within [48 hours] of delivery with a photo and we will replace it or refund you.

Refunds are made to the original payment method within [number] working days.

You agree not to misuse BioMax, including by giving false information, trying to obtain medicine for someone else, reselling products, interfering with the website's security, or copying content without permission.

Information on the website, including the Journal, is general information and not medical advice. All content, branding and design belong to BioMax or its licensors and may not be used without permission.

We will provide our services with reasonable care and skill. Nothing in these terms limits liability that cannot be limited under UAE law, including for death or personal injury caused by negligence.

Subject to that, we are not responsible for losses that were not foreseeable, for losses caused by information you did not give us or gave inaccurately, or for delays outside our reasonable control. Our total liability for any order is limited to the amount you paid for it.

We may update these terms from time to time. We will post the new version here with a new date and, for significant changes, tell you by email. The terms in force when you place an order apply to that order.

These terms are governed by the laws of [the Emirate of Dubai]. If you have a complaint, please contact us first so we can try to resolve it. Any dispute that cannot be resolved will be subject to the courts of [Dubai].

[Legal entity name], [address]. Email care@biomax.ae.