Prescription Policy.

Every medicine supplied through BioMax requires a prescription from a DHA-licensed physician at [partner clinic name], issued after a consultation. Your physician will explain each product's regulatory status, benefits, risks and alternatives before you agree to treatment. Completing the assessment or adding items to your basket does not mean a prescription will be issued.

Whether to prescribe, and what, is solely the physician's clinical decision. They may prescribe something different from what you asked about, change the dose, format or duration, ask for blood tests or other information first, or decline to prescribe. You will not be charged if no prescription is issued.

To prescribe safely, your physician needs complete and accurate information about your health, medicines and allergies. We may ask you to confirm your identity, for example with your Emirates ID. Giving false information, or trying to obtain medicine for someone else, will lead to your account being closed.

Prescriptions are sent directly to [pharmacy name], a licensed UAE pharmacy, which prepares and dispenses them once you have paid. Prescriptions cannot be transferred to another pharmacy through BioMax, and paper prescriptions are not issued for collection elsewhere unless the physician decides otherwise.

Each prescription covers the plan length your physician confirms, usually 1, 3 or 6 months. Some products are prescribed in cycles with breaks, and your directions will say so.

You can request a refill from “My prescriptions” in your account, ideally at least 14 days before your supply runs out. Refills are reviewed by a physician, who may ask for a follow-up consultation, updated health information or blood tests before renewing. A refill is not guaranteed.

Some protocols need regular reviews or blood tests, for example IGF-1 monitoring on longer courses of growth hormone secretagogues. You agree to attend follow-ups your physician asks for. If you don't, they may pause or stop your prescription.

Tell us straight away if your health changes, you start a new medicine, you become pregnant or are planning to, or you are diagnosed with a new condition. Your physician may need to change or stop your prescription.

If you experience side effects, stop and contact your care team through your account or at care@biomax.ae. In an emergency, call 998 for an ambulance. Our partner clinic will report side effects and adverse events to the relevant health authorities as required.

You can stop treatment at any time. Please tell your care team so your record is up to date. For some products your physician may advise how to stop safely.

Some peptides are only prescribed at a physician's discretion and are never suggested automatically, and some may be unavailable from time to time. We will tell you if something you have been prescribed becomes unavailable.